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Author Topic: Forum webpage issues  (Read 317 times)
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ArtF
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« on: September 02, 2017, 09:20:15 AM »

Hi All:

  It was reported to support that a user couldnt reach this forum, an error
was reported asking you to report an error number to an administr ator.
 I found I had the same problem so assumed it was a provider issue. The problem
seems to be an issue with cookies for the site. If you were logged in when certain
changes happened at the providers end, your cookies can stop you from entering
the page.
  Deleting cookies will fix the issue. Sorry for any trouble, and yes, I realize if you
read this your unaffecte d, but Im hoping if it happens in future having read this
may trigger a memory to delete your gearotic site cookies.

Thx
Art
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Art
Mooselake
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« Reply #1 on: September 02, 2017, 11:34:38 AM »

And if you use ccleaner, and have a cookie deleting exception for *.gearotic.com, that won't fix it until you remove the exception or use the browser's cookie deleter  Roll Eyes
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Richard Cullin
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« Reply #2 on: September 02, 2017, 06:38:16 PM »

forum won't work for me anymore with ie 11 , i get same rejected message
mozilla and ms edge , safari  are ok but the gearotic cookies need to cleared
frequentl y for last couple of days .
 Sad
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Richard Cullin
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« Reply #3 on: September 03, 2017, 02:41:00 AM »

its worse than I thought , now i need to delete cookies every time I access forum on all browsers Sad Cry
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ArtF
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« Reply #4 on: September 03, 2017, 09:37:44 AM »

Hi Guys:

  It seems to be the login cookie that corrupts. . if you log out before leaving, it doesnt seem to occur..

The provider is working on the issue.

Art
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ArtF
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« Reply #5 on: September 04, 2017, 09:10:02 AM »

Hi All:

 Quote from the provider service..

Your ticket number regarding this issue is xxxxxxx; 135098736 133246542 53 is the Support ID which we use to search for the error code. The issue is not related to cookies, but to an internal issue, which is currently being worked on in ticket xxxxxxx. We will contact you once the issue has been resolved. I am sorry for the inconveni ence.

  So hopefully the issue will go away shortly.

Sorry for the troubles.

Thx
Art
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Mooselake
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« Reply #6 on: September 05, 2017, 07:15:03 PM »

I wonder if it's a good time to think about updating the forum software, after a full backup of course.

SMF is up to 2.0.14, we're on 1.1.11 and it says (c) 2009.

I'm not familiar with SMF so I don't know if that's a 2 minute or 2 month task.

Kirk
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ArtF
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« Reply #7 on: September 05, 2017, 08:45:41 PM »

Kirk:

  Id agree, but it isnt under my control, the provider runs the forum code, I suspect their comfortab le with it so dont bother updating it..
They did offer to offload the forum to from their common forum server, but I suspect theres more risk in that than its worth. The
forum is backed up and repaired by them when it gets into trouble..

  SO Im afraid we're stuck with this pretty outdated module..

Art
 
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ArtF
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« Reply #8 on: September 08, 2017, 01:00:08 PM »

Hi All:

 Sorry for the downtime, the forum had some issues. Looks like support got it running.
Ill be looking into upgrading us to something better.

Art
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John T
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« Reply #9 on: September 09, 2017, 07:16:13 AM »

Hi Art,
I had lost access to the forum for the last few days but its back now - hope it stays.

John
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1% inspirati on 99% try, try again
ArtF
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« Reply #10 on: September 09, 2017, 07:38:33 AM »

Hi John:

   Yes, we've had some trouble. The provider was arguing it was my code, I was arguing it was his
and we were at an impass for several days. They found the problem apparentl y as it started
working again yesterday . We are looking at a possible forum upgrade to  a newer type
with more modern features.
    Sorry for the hassles, it did take awhile to solve and its mostly due I think to the old
code on this forum now many years old.

Art
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Mooselake
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« Reply #11 on: September 10, 2017, 03:56:43 PM »

It came back for me, too.

So they were blaming the problems on old code and old codgers?

Kirk
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Richard Cullin
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« Reply #12 on: September 10, 2017, 06:42:16 PM »

and they think driverles s cars are just around the corner
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ArtF
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« Reply #13 on: September 10, 2017, 08:17:57 PM »

Forum was too old I suspect, their forgettin g how it interface s. I'm hoping to be able to upgrade to a phpBB style
forum. So if you see it go down, dont worry, just temporary .

Art
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Mooselake
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« Reply #14 on: September 11, 2017, 01:22:17 AM »

and they think driverles s cars are just around the corner

They are!  Let off the parking brake, put them in neutral, and jump out.  They just haven't perfected automatic steering and braking yet.

One of our employees did just that a few years ago.  The truck went around a corner, down a hill, and ended up in a garage, although it went through a wall instead of a door

Kirk
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